Cancellation Policy

Cancellation Policy

22nd February 2024

Since the beginning of the year, we have had over 25 hours of appointments that have been cancelled with short notice. Despite our best efforts to fill the time by offering the time to patients on the cancellation list, these appointment slots have gone unfilled.

We have had 5 hours of appointment time wasted by patients not attending their appointment.

These numbers are for the Hygienist’s alone.

Our hygienists’ appointments are in high demand and are booked up for several months in advance.

To try to reduce this wasted time we will be increasing our cancellation cut off point from 24 to 48 hours for all appointments.

If you need to cancel your appointment, please call us to let us know as soon as possible.

If you need to cancel your appointment within 48 hours, or do not attend your appointment, you may incur a missed appointment charge.